FAQ's

Frequently Asked Questions

Absolutely, we ensure that our AI technology is almost impossible to distinguish from a real human over the phone.
The AI will not perform any tasks that you do not permit it to complete before-hand. This means that if someone instructs the AI to do something that you have not previously set-up, the AI will not do it.
One Nova Echo agent can be on hundreds or even thousands of calls simultaneously which allows only one Nova Echo AI agent to replace thousands of human reps.
Certainly! By incorporating variables into your communication, you not only personalize the conversation for each individual but also create a more dynamic and engaging interaction. This tailored approach allows you to address the unique needs, preferences, and circumstances of every person you engage with, fostering a sense of connection and relevance in your interactions.
Absolutely! Nova Echo is not just a robot; it's an AI, deeply integrated with the vast expanse of the internet. This means that it can access and process information from a multitude of sources, enabling it to provide comprehensive and insightful answers to any question posed by you or your potential customers, even if those questions were not explicitly included in the pre-programmed script.
Conversational voice AI falls under the category of "robo-calling" which means you have to be careful when calling consumer data. This is not legal advice and I am not a legal professional but from my understanding as long as you are calling a business or if the people you are calling have opted in to be called from your company, then it is legal to use the AI to call them. In short, as long as you don't buy huge lists of consumer data that have not opted in to being called from your company, then you are good to go. For inbound you don't have to worry about this at all.
Rest assured, we offer a HIPAA-compliant option to safeguard your sensitive information. We prioritize security and adhere to strict data protection regulations to ensure your data remains confidential.
Pyramid Schemes are, however, fraudulent schemes, disguised as a multi layered affiliate strategy. The difference between a pyramid scheme and a lawful multi layered affiliate program is that there is no real product that is sold in a pyramid scheme. Participants attempt to make money solely by recruiting new participants into the program. This program, being only three layers, focuses mostly on selling rather than recruiting although both are viable options for increasing profits.
Overall, yes. We do not recommend using Nova Echo AI instead of closers for the final sale but Nova Echo AI is absolutely a much better option than hiring and using setters. In short, Nova Echo AI can completely replace setters so we recommend training your current setters on how to close and replacing them with Nova Echo AI.
Nova Echo AI can replace any outbound and inbound calling you have to do inside of your business. This can range from surveys, customer service, and follow-ups to running through huge lists of leads to book appointments.
One Nova Echo agent can be on hundreds or even thousands of calls simultaneously which allows only one Nova Echo AI agent to replace thousands of human reps.
Nova Echo's AI is remarkably adept at deciphering various accents, regardless of their intensity. It seamlessly navigates through thick accents and colloquialisms, ensuring that no customer is left feeling unheard or misunderstood.
Nova Echo AI works great with the following 11 languages:
  • English
  • Spanish
  • German
  • Hindi
  • Portuguese
  • French
  • Dutch
  • Indonesian
  • Italian
  • Japanese
  • Korean
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